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Needs assessment survey gives customers voice

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Published: April 7, 2016

FORT RUCKER, Ala. (April 7, 2016) -- Army Community Service provides a variety of services to provide a helping hand to members of the Fort Rucker community, and now those members can make their voices heard as to what form that helping hand should take.

ACS is conducting its Outreach Needs Assessment Survey now through May 15 in order to give people a chance to identify their interests and needs from the organization, according to Cheareice Thomas, ACS outreach program manager.

“The ACS needs assessment survey (gathers) data to determine how current programs are meeting these identifiable needs, while providing insight for developing other programs,” said Thomas. “A part of ACS’s mission is to measure service effectiveness, and the survey will assist with developing program amenities and addressing this objective.”

The survey, which is 22 questions long, will give people the opportunity to voice their satisfaction with any program that is available through ACS, as well as provide feedback into ways to improve programs. They can also voice what type of programs might be lacking and suggest a helpful solution.

“The assessment will provide us the awareness of any gaps or areas in need,” said the program manager. “The needs assessment provides an opportunity for community members to have their voices heard by sharing how the ACS program managers may work for them to best meet their needs. It allows us to work towards a common goal to ensure that their tour here at Fort Rucker is a resilient and rewarding experience for their family.”

Thomas said the survey is conducted annually, but ACS conducts a broader needs assessment every three years in preparation for the ACS accreditation.

The survey is one that can impact actual change in the community, she said, and it has helped to improve many programs.

“One issue that has been identified in the past was the need for child care services for families who required care in order to be able to attend the classes or program sessions offered through ACS,” said Thomas, adding that since the issue has been identified, a solution can now be worked on.

Without surveys such as the needs assessment survey, it might be difficult to understand the needs of the broader community, she said.

To take the survey, people can visit www.surveymonkey.com/r/6YMW8QP.

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