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Working together: Clinic, healthcare network providers collaborate to improve patient care

Col. Gary Wheeler, Lyster Army Health Clinic commander, speaks with community healthcare providers during a TRICARE collaboration meeting Feb. 23. (Photo by Jenny Stripling)

Col. Gary Wheeler, Lyster Army Health Clinic commander, speaks with community healthcare providers during a TRICARE collaboration meeting Feb. 23. (Photo by Jenny Stripling)

Published: March 3, 2016

FORT RUCKER, Ala. (March 3, 2016) -- Lyster Army Health Clinic and Humana Military hosted their third TRICARE Collaboration Event Feb. 23 at the clinic, welcoming community providers to Fort Rucker and providing them a chance to meet Lyster clinicians and staff.

The event gathers TRICARE Network Providers who see TRICARE beneficiaries, and works to enhance relationships, optimize military treatment facility care and increase satisfaction while affording an opportunity for the military physicians and civilian providers to meet and mingle.

About 100 community doctors, physicians and nursing staff attended the event that included a presentation from Col. Gary Wheeler, Lyster commander.

“We rely on our network to get our Soldiers the specialty care they require, and tonight is a great way to finally put faces to the names we see on patient reports from outside clinics,” Wheeler said. “We appreciate the networking with government partners.”

Wheeler thanked the providers for being an extension of Lyster and informed attendees that the clinic’s success is also their success.

He spoke to the group of providers about the importance of referrals and complete results being sent back to the clinic, as well as the benefits of using eRx – an electronic way to fill prescriptions for patients.

Bridget Stroud, TRICARE contract liaison with the Lyster Resource Management Division, said these types of collaboration events help strengthen the relationships between outside providers and Lyster.

“Collaboration events such as this not only improve the relationships we have with our community healthcare partners, but most importantly, improve patient care that we are all providing to our beneficiaries,” said Stroud. “During the event, many ideas were shared and there was much discussion on ways to improve and enhance the processes in which patient care is provided. The event was a big success for everyone.”

Lyster sends patients to community providers for services such as cardiovascular, dermatology, gastroenterology, general surgery, neurology, obstetrics/gynecology, ophthalmology, orthopedics, otolaryngology and psychiatry.

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