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Hassle free: Lyster begins new patient onboarding process

Lori Baughman, Lyster Army Health Clinic Lifespace Center patient educator, helps 2nd Lt. Diana Taylor in-process recently. (Photo by Jenny Stripling)

Lori Baughman, Lyster Army Health Clinic Lifespace Center patient educator, helps 2nd Lt. Diana Taylor in-process recently. (Photo by Jenny Stripling)

Published: February 4, 2016

FORT RUCKER, Ala. (Feb. 4, 2016) -- When Soldiers and their families relocate to a new installation, initiating their healthcare should be hassle free.

For this reason, Lyster Army Health Clinic has taken steps to improve how incoming beneficiaries are welcomed and medically in-processed to the clinic by offering a new centralized process.

The new medical onboarding process began Jan. 4 for Soldiers and families. It now takes place right in the clinic, where previously Soldiers medically in-processed at Bldg. 5700.

The new process allows beneficiaries to obtain their primary care manager, medical screenings, Medical Protection System check, TRICARE and RelayHealth online registration and more.

“Soldiers will still in-process to post at Bldg. 5700, but we decided to create a more centralized process (by) having them come directly to the clinic for medical in-processing,” said Alexa Manley, supervisory nurse at LAHC. “We have a better opportunity to get them added into the LAHC system immediately, provide them orientation to the clinic and give helpful information needed to begin their future of health readiness.”

When arriving through the front doors of LAHC, beneficiaries will notice the Lifespace Center just to the left of the Coffee Zone. This is the first stop for getting into the LAHC system. Here, they will sign in, receive a welcome packet, and be given personalized instructions to begin medical in-processing and tour of the facility.

They will update their account information or enroll in TRICARE Online and RelayHealth. TRICARE Online provides patients access to make appointments, review lab or radiology results, refill prescriptions, and view other health care information and education. RelayHealth is a Web-based secure email service through which medical providers and patients are able to communicate about non-urgent healthcare matters.

“While this process is still new, we know it will be a much easier and (more) helpful experience overall for our beneficiaries who are relying on us to provide them with excellent healthcare,” said Lorita “Lori” Baughman, Lifespace Center patient educator.

Baughman said the time it takes to completely in-process to LAHC differs for each beneficiary, but should only take about 30 minutes. However, she said it’s best for patients to make plans to come at a time when they are not rushed.

Soldiers can medically in-process Mondays-Fridays from 8 a.m. to 3:30 p.m., and families can register at LAHC clinic between 7:30 a.m. and 4:15 p.m.

For more information, call 255-7038.

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